Last updated: January 18, 2025

At Opus Art Supplies, trust and transparency are core values. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or make a purchase at Opus Art Supplies. We aim to be fully transparent, and if you have questions, we’re here to help.

What This Policy Covers

This policy applies to personal information collected through our website and services. When we say “personal information,” we mean details like your name, email address, or shipping information. Please note, this policy does not cover third-party websites or platforms we may link to.

What We Collect and Why

Here’s an overview of the personal information we collect and why:

Information You Share with Us

• Contact Details: Name, email, phone number, and address to process orders and provide support.
• Order Information: Billing and shipping details to fulfill purchases.
• Account Information: Username and password to help manage preferences securely.
• Customer Support Information: Messages or feedback shared when you contact us.

Information We Collect Automatically

• Website Usage: Data about how you browse and interact with our site, including pages viewed and time spent.
• Device Information: Browser type, IP address, and device details for optimization.
• Cookies and Tracking: Used to remember preferences and improve your experience. See our cookie policy.

How We Use This Information

• To process orders and payments.
• To send updates about purchases and promotions.
• To analyze site performance and improve your experience.
• To comply with legal obligations and prevent fraud.

Tools and Services We Use

We partner with trusted tools to provide seamless experiences:

• Microsoft Clarity: Captures heatmaps and session replays to understand visitor interactions. See the Microsoft Privacy Statement.
• Google Analytics: Tracks site usage and performance. Opt out here.
• Postscript: Sends SMS updates about orders, promotions, and reminders (with your permission). Message and data rates may apply.
• Klaviyo: Sends personalized emails about purchases, events, and promotions. You can unsubscribe anytime.

Your Privacy Rights

You have control over your personal information. Depending on your location, your rights may include:

• Accessing your personal information.
• Requesting corrections or deletions.
• Opting out of SMS/email marketing or targeted ads.
• Managing communication preferences.

To exercise your rights, contact us at sales@opusartsupplies.com. We may need to verify your identity before processing requests.

Security and Retention

We take your security seriously and use industry-standard measures to protect your personal information. We only retain your data for as long as necessary to provide our services or meet legal requirements.

Have Questions?

If you have any concerns or want to learn more, we’d love to hear from you. Here’s how to get in touch:

Email: sales@opusartsupplies.com

Mail:
Opus Art Supplies
3162 Thunderbird Crescent
Burnaby, BC V5A 3G4, Canada